CEO Insights Magazine

Work spaces play a crucial role in helping professionals to perform at their best consistently. Now, many focus on choosing the right physical office spaces that can help them and their team to perform optimally. Located in Georgia, Terminal is a leading co-working space provider that has been able to make impressive strides in the industry owing to its passion for excellence and its commitment to help its members to have a great work space. Jino Dollini holds the office of CEO at the company and leveraging her domain expertise, she has been able to help Terminal to expand its horizons and reach for greater heights.

In an exclusive interview with CEO Insights ASIA, Jino Dollini shares more information on her professional journey and her rise to success in the industry.

Could you give a brief account of your professional background and experiences? What is the motivation that fuels your daily routines?

My professional career began 20 years ago when I became one of the top tennis coaches in New York City. This was the time when I discovered my leadership skills and consciously started improving them. Later, I moved back to Georgia and started managing a large hotel/resort. Throughout my four years working there as the general manager, the hotel expanded from 75 rooms to 200 rooms. We also expanded from 10 acres to 50 acres of land, opened the first golf course in Georgia and places for other sports activities. I also had 180 employees whom I was managing in seven different departments. At that time, the hotel I was working with was ranked among the top five hotel destinations in the country. Then, I got an offer to be the CEO of Terminal which has now grown into one of the most reputed co-working space providers in the country.

My motivation is to create a positive work culture where people will feel supported and connected. Another driving force is ensuring member satisfaction and I strive to provide exceptional customer service which directly translates to a positive reputation. Also, as a key stakeholder of the company, I am motivated by business growth and I work very hard with my team to attract new members, maximize occupancy, and increase revenue generation.

How would you define Terminal as an organization and its current position in the market?

Terminal is a multi-functional co-working space and flexible office solutions provider in Georgia. It was founded in 2017 and has now grown into one of the most recognizable names in the coworking industry. Our business model revolves around offering shared workspaces, private offices, meeting rooms, and various amenities and services. We aim to create a productive and collaborative work environment for freelancers, remote workers, start-ups, small businesses, and large enterprises. Terminal holds seven branches spread across the country and it is one of the front runners in the space when it comes to introducing new and innovative approaches and strategies. As we had been the first coworking space provider in the country, we were also able to make people aware of coworking spaces and the advantages it offers. Terminal is also a winner of the Euro Asia Startup Award in the category of best coworking space in 2021 and the finalists for the same category in the Global Startup Award.

Tell us about your flagship offerings and what are the value additions that customers can expect from your offerings?

Flexible workspace solutions are one of our unique offerings, wherein we allow customers to choose the space according to their needs. Additionally, our diverse membership plans help us fulfill almost everyone's requirements. All of the spaces we provide have great amenities including office furniture, high speed internet, printing and scanning facilities, communal kitchen and cafes, and relax zones. Terminal members have access to network with each other, we organize small communal events and one major event annually to foster a sense of community among them. In every location, there are event spaces where both members and non-members can conduct meetings, workshops, seminars and other events. We also offer services such as providing legal addresses to register a new entity in Georgia and last year, we’ve introduced Terminal Card product, which allows our members access to the various products and services offered by other companies at discounted prices. Since location is an essential aspect of the success of a coworking space, all of our branches are located in the prime, easily accessible and well-connected areas. Six branches are located in Tbilisi, the capital of Georgia and one in the sea side city, Batumi.

Could you tell us about your leadership approach?

As a leader, I don’t have a formal set of guidelines or methodologies. I believe that leadership is a dynamic and evolving practice. My approach might change to adapt to different circumstances and challenges. However, my principles and actions demonstrate key aspects of my leadership approach which are authenticity, transparency, open communication, empowerment and encouragement particularly to women and of course personal growth and developing new skills.

In the light of your strong experience within the industry, what advice would you give to the budding industry leaders?

From my experience of working in the hospitality and coworking industry, I realized that it is very important to support and care for your member/ customer/client. In Terminal, we don’t call them customers, rather we view them as our partners and we build the industry and community together.

Jino Dollini, CEO, Terminal

A pioneering professional with a passion for constant learning and consistent development. Jino Dollini aspires to create an inclusive and supportive work environment which will motivate professionals to realize their true potential.