A Set of New Challenges for COOs


Sujith Vasudevan, Managing EditorThanks to the evolution of Enterprise resource planning (ERP) solutions, over the last 20 months, the business realm has witnessed more digital transformation than the entire previous decade. ERP solutions today have matured and extended their capability to support almost every business function – at scale, ranging from back-end departments like accounting, HR, procurement, and manufacturing to front-office functions like salesforce & marketing automation. However, the success of an ERP deployment largely depends on Chief Operations Officers (COOs) getting it right.

The role of an operations leader has always been under the dynamic process of evolution. Today, this change is happening in shut-eye time and is even more dynamic. COOs, especially those trying to create headway in the industry, need to comprehend that the skill sets and traits tech teams require have changed dramatically over the course of the pandemic alone, let alone the constant change in accordance with the dynamic technology upgrades.

It’s also fascinating how the mindset of organizations and people towards digital transformation has transformed, thanks to the benefits ranging from business continuity to ease of working and collaboration capabilities. In the aftermath, COOs must adapt their strategy to match the hybrid work culture. It brings enormous challenges. They need to have a decisive understanding of technology and digital transformation. The key to success is meticulously understanding their businesses, having the knowledge of the latest technologies, and hence finding the right formula to build ERP solutions that not only solve customer challenges but also enhance their business outcomes.

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