A New CXO Emerges: The Chief Zero Trust Officer

A New CXO Emerges: The Chief Zero Trust Officer

John Engates, Field Chief Technology Officer, Cloudflare, 0

John Engates joined Cloudflare in September of 2021 as Field Chief Technology Officer and is responsible for leading the Field CTO organization globally. Prior to Cloudflare, John was Client CTO at NTT Global Networks and Global CTO at Rackspace Technology, Inc. Earlier in his career, John helped launch one of the first Internet service providers in his hometown of San Antonio, Texas. John is a graduate of the University of Texas at San Antonio and lives in Texas with his wife and two daughters. He is passionate about technology and enjoys mountain biking, snowboarding, and spending time traveling with his family.

In recent times, cybersecurity has come to the forefront in boardroom discussion. Current geopolitical tensions and economic instability have intensified the threat of cyberattacks, affecting businesses across the world and within all sectors. The risks, which include severe ransomware attacks and data breaches that could expose critical customer information, are real and potentially devastating. As a result, organizations are becoming increasingly conscious of the importance of enhanced resilience and cybersecurity preparedness. Companies must shift from merely reacting to attacks as they happen to proactively planning for the unavoidable in their cybersecurity strategy.

In recent years, the Zero Trust security strategy has gained significant traction. Its core principle is simple: trust nothing and verify everything. Traditional network perimeter-based cybersecurity approaches are no longer adequate in today's digitally distributed landscape, which has led to the adoption of modern Zero Trust architectures. To ensure security, organizations must verify the identity and trustworthiness of all users, devices, and systems accessing their networks and data.

Zero Trust has been on the radar of business leaders and board members for a while now. Cybersecurity and Internet firm Cloudflare’s ‘The Journey to Zero Trust in Asia Pacific’ study revealed that 86 percent of organizations in APAC are aware of Zero Trust. Zero Trust is no longer simply a concept; it is now a requisite. With remote or hybrid work being the norm and cyber attacks on the rise, businesses are realizing they must adopt an entirely novel approach to cybersecurity. Such strategic changes might be challenging to be implemented. Although many businesses have begun to deploy Zero Trust processes and technology, just a few have fully integrated them across the board. Cloudflare revealed that 65 percent of firms have begun implementing Zero Trust methods and technologies. In India, there is still plenty of opportunity for establishing Zero Trust as an integral part of a business.

Why a C-level for Zero Trust, and Why Now?
Several multinational corporations are challenged in the implementation phase of their Zero Trust programs. Problems frequently arise from unclear leadership and accountability. Who ‘exactly’ is accountable for ensuring Zero Trust adoption and implementation within the organization? Here the position of a ‘Chief Zero Trust Officer’ (CZTO) can potentially make a difference.

Large organizations require competent leaders to steer the ship and ensure business operations run smoothly. Corporations assign such leadership responsibilities to people with C-level titles, such as Chief Executive Officer (CEO) or Chief Financial Officer (CFO). These positions exist to offer direction, establish strategy, make crucial decisions, and oversee day-to-day operations. They are frequently held accountable to the board for overall performance and success.

Similarly, large organizations and enterprises demand a single person in charge of leading the Zero Trust journey. This leader should have unwavering concentration and be given authority to implement Zero Trust throughout the organization. Thus, the Chief Zero Trust Officer concept was conceived. 'Chief Zero Trust Officer' may appear to be only a title, yet it has great significance. It
commands attention and has the potential to overcome numerous barriers to overcome challenges faced in the journey of implementing Zero Trust.

The Digital Personal Data Protection Bill, 2022, created by India's IT ministry, outlines various data fiduciary functions, and provides appellate committees to handle complaints and redress. To protect data security, many executives describe it as ‘a step in the right direction’. The approach that India plans to go forward would be to secure cyberspace by enabling organizations like CERT-In for cyber resilience, strengthening the penalty framework for non-compliance, issuing recommendations on information & data security practices, etc. This further implies the importance of appointing responsibility to successfully achieve cyber security and lead related processes effectively.

In a Zero Trust environment, identifying and authenticating users and devices might be challenging. It compels a precise inventory of the organization's user base, groups to which they belong, and their applications and devices.

Overcoming Barriers to Adoption
Chief Zero Trust officers may assist organizations in overcoming several technology challenges that may arise while implementing Zero Trust. Understanding and executing the complicated architecture of certain vendors might take time, require extensive training, or necessitate a professional services engagement to acquire the essential expertise. In a Zero Trust environment, identifying and authenticating users and devices might be challenging. It compels a precise inventory of the organization's user base, groups to which they belong, and their applications and devices.

On the organizational side, coordination between different teams is essential for effectively implementing Zero Trust. Breaking down divisions across IT, cybersecurity, and networking departments, as well as creating clear communication channels and frequent team meetings, may all contribute to an unified security strategy. Resistance to change can also be a substantial hurdle. Leaders should use tactics such as leading by example, transparent communication, and involving employees in the change process to mitigate it. Addressing concerns ahead of time, offering support, and providing staff training opportunities may all aid to ease the transition.

Responsibility and Accountability - No Matter What You Call it
Do organizations require a CZTO? Can someone in the CTO or CISO office who currently oversees security be given the position? Companies should assign the title based on the company's level of strategic relevance. Hence, whether it's Chief Zero Trust Officer, Head of Zero Trust, VP of Zero Trust, or something else, the title must command attention and come with the authority to break down silos and cut through bureaucracy.

New C-level positions are not uncommon. Chief Digital Transformation Officer, Chief Experience Officer, Chief Customer Officer, and Chief Data Scientist are just a few of the new positions that have emerged in recent years. The position of Chief Zero Trust Officer is probably not even a long-term one. However, the person in charge will have the power and vision to undertake the Zero Trust initiative forward, with the backing of corporate leadership and the board of directors.

Getting to Zero Trust in 2023
Moving to Zero Trust security is now a must for many businesses, as the conventional perimeter-based security strategy is no longer adequate to defend against today's sophisticated cyber-attacks. The leadership of a CZTO is critical for navigating the technical and organizational hurdles that arise with Zero Trust implementation. The CZTO will lead the Zero Trust initiative, align teams and break down barriers to achieve a seamless deployment. The role of CZTO underlines the importance of Zero Trust in the company. It safeguards that the Zero Trust initiative is given the necessary attention and resources to succeed. Organizations that employ a CZTO now will be the ones to succeed in the future.

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