Indosat Ooredoo Hutchison (IOH) marks a key milestone in its digital transformation with the launch of its cutting-edge Digital Intelligence Operations Center (DIOC). This advanced facility underscores Indosat's dedication to using artificial intelligence (AI) to enhance service for over 100 million customers across Indonesia.
The DIOC, inaugurated by Vikram Sinha of Indosat Ooredoo Hutchison and Simon Lin of Huawei Asia-Pacific, marks a strategic partnership between the two companies. Serving as the hub of Indosat's network operations, the DIOC will offer real-time insights and proactive service management, merging traditional Network Operations and Service Operations Centers. This innovation sets a new standard for intelligent network and service management, advancing Indonesia's digital future.
Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, said, "Today marks a new chapter in Indosat Ooredoo Hutchison's story as we inaugurate our Digital Intelligence Operations Center. This facility embodies our ambition of becoming an Intelligence Native Telco, where cutting-edge technology and innovative solutions are at the core of our operations. With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer satisfaction".
Furthermore, the DIOC features advanced functionalities like Real-time Network Insights, allowing Indosat to move from reactive to proactive service management by using real-time data to enhance network performance. It offers comprehensive End-to-End Service Management, improving issue resolution and customer satisfaction. By integrating data analysis and advanced technologies, the DIOC fosters Data-Driven Innovation, enabling Indosat to create new customer-focused products and lead in digital service advancements.
The inauguration also highlights the deepening partnership between Indosat and Huawei. Together, both companies aim to enhance network infrastructure, accelerate digital transformation, and cultivate top-tier talent to drive Indonesia's digital future. Huawei's advanced ICT solutions and technology leadership will help Indosat build a future-oriented, automated, and intelligent network, ensuring flexibility to adapt to customers' dynamic digital needs.
Simon Lin, President of Huawei Asia-Pacific Region said, "The unveiling of IOH's Digital Intelligence Operations Center represents a ground-breaking achievement, marking a new era of co-building the innovation hub and embracing intelligent network. This collaboration is built upon our long-term strategic partnership with Indosat and serves as a testament to our shared commitment to continuously providing exceptional network experience. As a technology innovator, industry pioneer, and local contributor rooted in this region, Huawei is committed to leveraging our innovative solutions to help our customers maintain sustainable business success and competitiveness".
Indosat's digital transformation, in collaboration with Huawei, has led to significant improvements in network quality and user experience. Independent tests show notable year-on-year gains in download speeds 44.1% in rural areas, 43.5% in urban areas, and 43.9% in suburban areas. These enhancements have boosted customer satisfaction and network performance, while population coverage increased by 12.7 million. Indosat and Huawei's collaboration focuses on enhancing network infrastructure, operations, and talent development. By partnering with global organizations like TM Forum, they foster innovation and explore new use cases, ensuring a superior customer experience through advanced network transformation strategies and cutting-edge technologies.