US cloud software giant Salesforce has announced plans to invest $1 billion in Singapore in the course of five years to increase the usage of artificial intelligence (AI) agents in the workforce.
It is observed that the state’s deployment of technology has been burgeoning in use cases like solving its workforce problem as it struggles to deal with a declining birthrate and an ageing population.
The investment aims to accelerate the adoption in Singapore and the region of Agentforce, which enables businesses to create and manage AI agents designed to independently perform tasks such as sales, customer service and marketing.
Unlike chatbots that follow a preset script, AI agents are more advanced as they can think, decide and take action and complete tasks such as booking appointments or processing requests.
"We are in an incredible new era of digital labour where every business will be transformed by autonomous agents that augment the work of humans, revolutionising productivity and enabling every company to scale without limits," Salesforce chief executive Marc Benioff said.
"Singapore is at the forefront of this shift, and as the world's largest provider of digital labour through our Agentforce platform, Salesforce is thrilled to expand our work with the business community and our longtime partners in the region to drive innovation, productivity and growth."
Salesforce said Agentforce can help Singapore to “rapidly expand” its labor force in several key service and public sector roles at a time when the country is grappling with an aging population and declining birth rates.
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