Talkdesk, Inc., a prominent provider of AI-driven contact center solutions worldwide, has appointed Simon Horrocks as the leader for the Asia-Pacific (APAC) region. Horrocks will play a key role in advancing Talkdesk's growth and expansion as a leader in artificial intelligence for enhancing customer experience.
Bringing with him more than three decades of sales expertise, Simon Horrocks enters Talkdesk having led teams for both startups and major corporations across the APAC region. Operating from Sydney, Australia, his primary objectives include accelerating go-to-market strategies and facilitating business growth for Talkdesk within Australia, New Zealand (ANZ), and Southeast Asia. Horrocks' recruitment underscores Talkdesk's dedication to establishing itself as a premier AI-driven customer experience leader in APAC, coinciding with the company's imminent launch of a regional cloud in Australia and further expansion plans across the region.
Prior to joining Talkdesk, Horrocks served as a pivotal figure at Harness.io, spearheading the company's endeavors in the APAC market as it sought to establish its presence in the region. His background includes roles at various esteemed technology firms in APAC, such as AppDynamics, Cisco, IBM, and ScienceLogic.
In addition to Horrocks’ hire, Talkdesk recently promoted Miles Ennis to global sales leader and announced Munil Shah as the company’s chief technology officer (CTO). The appointments follow recent news of Talkdesk launching several groundbreaking and industry-first generative artificial intelligence (GenAI) innovations in CX, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare. Under these new leaders, Talkdesk will capitalize on an extensive global opportunity as companies look to the power of GenAI to help them innovate and expand their businesses, improve customer experiences, and streamline operations.
At the forefront of the CX industry, Talkdesk revolutionizes global companies by offering cutting-edge contact center solutions driven by Talkdesk AI, ushering in a new era of automation and intelligence. Recognized as a Leader in the G2 Spring 2024 Grid Report for Contact Center category, Talkdesk boasts over 1,800 five-star reviews and clinches the top spot in multiple categories, including Enterprise Results and Usability Index for Contact Center Workforce, all based on genuine customer feedback. Additionally, TrustRadius recently honored Talkdesk with the 2024 Top Rated Awards across various segments, including contact center, call center workforce optimization, call recording, and voice over Internet Protocol (VoIP).