AS Watson Group has announced the appointment of Clarice Au as Chief Executive Officer (CEO) of Retail Hong Kong. In her new role, she will oversee the management of the company's four retail businesses in Hong Kong: Watsons, PARKnSHOP, Fortress, and Watson's Wine.
"With over 20 years of extensive management experience at AS Watson, Clarice has consistently demonstrated remarkable leadership. She has been instrumental in driving digital transformation and advancing the growth of both the Fortress retail chain and the MoneyBack multi-brand loyalty program. I am excited to have her expertise guiding our retail businesses in Hong Kong into the future," said Dr. Malina Ngai, Group CEO of AS Watson. The appointment is effective from 1 March 2025.
Clarice expressed her excitement for this new role, “I am deeply honored to take on the role of CEO of Retail Hong Kong at AS Watson. Since joining the company in 1998, I’ve had the privilege of working across diverse business areas, from airport retail to leading the Fortress team and, more recently, overseeing the MoneyBack loyalty programme. These experiences have shaped my passion for delivering exceptional customer experiences and fostering innovation”.
“Looking ahead, my priority will be to build on our strong business foundation while harnessing the talents of our combined teams, as well as close collaboration with our business partners to elevate the customer experience across our network of over 500 O+O stores. As Hong Kong's retail landscape evolves rapidly, it is essential for us to remain agile and continuously embrace transformation to seize new opportunities and stay ahead".