In a new support initiative for households dealing with distance learning, the Dubai-based STS Group has collaborated with UAE school operators to revise transportation fee structures, declaring a pro-rata adjustment for April — expanding the assistance efforts already started by certain school groups.
The decision is made as parents manage home education and financial strains, with no transportation services available during the current remote learning phase.
STS Group, a transport service, accommodating over 120K students and over 4,000 buses each day across 95 schools in the GCC, has indicated that parents who have made advance payments will have their adjustments carried forward.
In a recent communication to parents, STS Group stated, “We aim to offer clarity after the recent disruption to in-person schooling. A pro-rata modification will be made to April transport charges to account for the effect on planned transport services during this time.
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The company stated that "the revised sum will be applied to your upcoming transport fee payment or your school tuition fees." Conversely, if you wish, a refund can be processed upon request, providing options for families.
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Steve Burnell, CEO of STS Group, stated: “We recognize the worries families might face during this time and are dedicated to assisting our school communities in a thoughtful and accountable manner. Concurrently, we maintain substantial fixed operational expenses to guarantee that our fleet, technology, and personnel are fully equipped to safely and smoothly restart services."
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He mentioned that the organization remains focused on its personnel, operations, and safety protocols during this time: “Our duty goes beyond transport services. We persist in assisting our drivers and frontline teams, uphold our fleet to the utmost safety standards, and guarantee that all systems and processes stay fully operational. This allows us to immediately, safely, and seamlessly restart services when on-site education resumes.